Discovery & Scoping
UX / UID
User Testing
Solution Architecture
Back-End Development
Front-End Development
Systems Integration
Project Management
Third-party liaison (across the 7 vendors on the project)
Post-launch Hypercare
Azure Managed Services
On-going BAU/maintenance
District, as the incumbent digital partner for Secure Parking, was invited to pitch for the delivery of the ambitious Voyager Program.
The Voyager Program is a business-critical, 2-year strategic B2C and B2B2C project that spans all aspects of Secure Parking’s interface with its consumers and corporate customers. The scope of the project ranged all the way from the website, business portal and mobile site to the in-car park entry and exit kiosks to the complex Secure Parking booking engine – all of which had to operate in seamless tandem.
The core objectives of the project were to:
- Streamline the car park search, parking and payment process
- Reduce operational costs and maximise ROI
- Establish a single source of truth for enterprise information
- Create new revenue opportunities for Secure Parking
- Introduce new platforms to support the business and enable customer migration
Our role was to design and build both the brand new, responsive pre-book public website (B2C) and the Business Portal for corporate customers (B2B). The primary aim of the project was to support a seamless customer journey throughout the entire parking experience, including car park search, user registrations, the booking process, payments, user support capabilities and self-service account management.
Both the consumer website and the Business Portal needed to integrate with the complex Secure Parking back-end systems, including the booking engine, customer engagement platform, asset management platform and Advam payment gateway.
These two key assets were created on the headless Zesty.io CMS.
The District Group team also provided the streamlined user interface for the newly commissioned in-car park kiosks through which both credit card and voucher payments can be made at point of exit.
The project went live in April this year.
In June, CIO Magazine recognised Secure Parking CIO, Rick Chandra, as one of the Top 20 CIOs in Australia as a result of his work leading to the delivery of the Voyager program. Rick personally thanked the PING team for “the contribution PING made in achieving such a successful outcome on the Voyager Program.”
Product Commercial and Industrial
Secure Parking
